| Net Admin |
| Technical Outsourcing for Infrastructure Maintenance |
The Net Admin service from Winged Spur Consulting is the best, most reliable way to protect your infrastructure investment. Reliable, trained, and certified technicians assure the business owner that the computer infrastructure is there to serve the business, not the other way around.
Our team will only be a phone call away on a 24 x 7 basis to respond to any urgent problems. We’ll proactively monitor all critical systems remotely in an effort to resolve any problems before they affect the business. We’ll maintain your network documentation and ensure it is always up-to-date. In addition, we’ll recommend scheduled "Net Admin" maintenance to ensure that all systems have current service packs and are performing error free.
Have a question or problem? Give us a call. In an effort to support all IT related activity for our customers, we don’t charge for phone support if the call is under 15 minutes. We can also attend your staff meetings to ensure you company is up to speed on all available technologies from which you might benefit. This also helps us stay up to speed on your organization’s business objectives. It is the responsibility of our technicians to present new solutions and ensure your organization is well informed on new technology for your industry.
You’ll typically rely most heavily on your Primary Technician. The personal attention the Primary Technician provides is very important because the majority of a company’s technology problems are end-user related. Our desktop support is invaluable because we help the end-users on a personal level to utilize the technology we implement. Although rarely used, customers feel better knowing that they have 24 hour a day access to not only their Primary Technician but to a complete team of other technology experts.
| The following services are provided as part of the Net Admin program: | |
| • Infrastructure Maintenance | • Strategic Planning and Status Meetings |
| • Remote Crisis Management | • Microsoft Support Services |
| • Equipment Purchase Service | • Redundant Technical Support |
| Net Admin Monthly Duties: | Net Admin "Daily Dozen": |
| • Evaluate New Systems | • System Logs |
| • Technology Meetings | • Update Network Inventory |
| • Create Month-End or Quarterly Archives | • End User Support |
| • Upgrade and Remove Applications | • Add/Remove Software and Hardware |
| • Implement Service Packs and Hot fixes | • Verifying Connectivity |
| • Disaster Recover Simulation | • Logon/Logoff Status |
| • Manage Disk Space | • Mapping Drives |
| • Monthly Reboot | • Security (Sharing, NTFS) |
| • Base lining and Monitoring Performance | • Adding Users, Groups, Computers |
| • Review security | • System Health |
| • Audit the network | • Tape Backup/Restore |
| • Virus Detection |
Please contact us for more detailed information regarding our Net Admin services.